We now offer community operations services

One Fell Swoop has expanded our sector-specific services to include retirement community operations. This new offering allows us to take full-service responsibility for existing communities or assist developers in establishing operational platforms for new communities. It completes the service continuum across the One Fell Swoop business offer. From a vacant parcel of land through to fully operational seniors’ living communities, where residents thrive and financial returns for owners are maximised.

Comprehensive community operations services

Our community management solutions are designed to enhance resident wellbeing and drive business success. These tailored services include:

• Full-service management for new and existing communities
• Operational setup for new developments
• Performance audits and business improvement plans
• Delivery of resident services, staffing, and facilities management
• Financial management, marketing, and re-sales
• Compliance with industry regulations, accreditation standards and code of conduct.

A focus on thriving communities

At One Fell Swoop, our mission is to create seniors’ living experiences that embrace an active lifestyle, nurture social connections, provide access to essential support and care services and champion resident independence. By partnering with us, owners can focus on their broader business objectives while we handle the daily operational demands of running a high-performing community.

Proven expertise and early success

Our experience spans high-end apartment-style communities to broad-acre regional projects. We leverage the latest innovations, technologies and best practices to ensure optimal efficiency and resident satisfaction.

Our operations team is led by One Fell Swoop Partner, Stuart Nicolson, who has held senior leadership and board positions for nearly 20 years in the Australian for-profit retirement living and aged care sectors. A seasoned C-suite executive, Stuart has developed, acquired and operated retirement villages and residential aged care homes with a total gross value of over A$1billion. Working with Stuart is Lauren Watson, an operations professional with 25 years’ experience in residential aged care, retirement living and home care. Her passion lies in operations management focusing on providing exceptional environments, care services and compassion for older people.

“Managing a retirement community comes with complex challenges, from regulatory compliance to resident satisfaction and financial performance. Our operations service removes these pain points, allowing owners to focus on strategic growth while we handle the day-to-day intricacies of running a successful community,” said Stuart.

The response to our new offering has been positive, with several owners already securing our operational services. As the industry faces increasing changes, heightened demand for support at home services and more discerning residents, outsourcing to our expert team becomes an attractive and strategic choice for owners.

For more information on how our Operations services can support your retirement community, email stuart@onefellswoop.com.au or get in touch today to discuss our other services, including Research & Advisory, Design & Development, Marketing and Sales.