Service excellence, exceptional outcomes
Meticulously planned to work seamlessly
Our community Operations service takes holistic responsibility for all operational aspects of commissioning and running a successful seniors’ living community. We work with you to understand your objectives and tailor a comprehensive management plan that meets both the needs of you, our client and your residents. Then we execute it with precision.
Tailor-made
We design and craft outstanding lived experiences
Our aim is clear: to ensure residents thrive and lead happy, fulfilled lives, while also focussing on business prosperity for our clients. We craft senior living experiences that embrace an active lifestyle, nurture social connections, provide access to health services and champion independence. Our deep experience within the sector means we understand both the envisioned resident experience and the most effective means to achieve it. We have an enduring goal and that is to substantially enhance the community’s attractiveness and consequently, its long-term market appeal.
Strategic operations plan
At the core of our approach is a thoroughly crafted Village Operations Management Plan and Resident Services Model, tailored to turn the vision for each community into reality.
Staff empowerment
We engage and empower staff, overseeing the employment and supervision of the Village Manager and associated staff to ensure a happy team committed to resident wellbeing and a valuable asset to your brand.
Contractor management
We select and engage reputable, accredited and skilled contractors, enhancing the resident experience through collaborative partnerships.
Seamless resident journey
We facilitate the complete resident journey, from their initial induction to the community, their active and independent lifestyle, assistance and support when needed, through to departure procedures, ensuring a seamless transition that allows residents to embrace their newfound community.
Commitment to transparency
We engage with and support resident committees, providing transparent reporting and decision making that not only keeps residents informed but actively involves them in the rhythm of community life.
Asset management
Asset management and maintenance processes are a particular focus, ensuring each community is not just a home but a valuable and well-maintained asset for both residents and owners.
Comprehensive care
Through partnerships with accredited providers, we support the provision of a wide range of home care services, ensuring residents receive the care they need, when they need it. We also work with residents to ensure that they can access eligible government funding for care and support services.
Financial expertise
From budgeting to reporting, we ensure a balanced budget for resident-funded operations and sustainable returns on the owner’s interests, fostering financial prosperity.
Marketing and resales
Our aim is to create a local reputation for our managed communities to become the brand of choice in the local market. Our strategies attract new residents, build a wait list, drive demand and unit price growth while maintaining the allure of the community and the lifestyle that the residents enjoy.
Compliance assurance
We take the lead in ensuring compliance with the Retirement Villages Act, providing peace of mind for both operators and residents. We endorse the industry Code of Conduct and Accreditation and work with our clients to transition their communities to these standards.
Let us work with you on a custom-made operations plan for your retirement living, land lease, assisted living or aged care community
