EXCEPTIONAL
SERVICE
OUTCOMES
Operations
Our community Operations service takes holistic responsibility for all aspects of commissioning and running a successful seniors’ living community. We work with you to understand objectives and tailor a comprehensive management plan that meets both the needs of our client and their residents – then we execute it. Our meticulous planning and implementation ensure your community runs seamlessly.
- Strategic operations plan
- Staff empowerment
- Contractor management
- Seamless resident journey
- Commitment to transparency
- Asset management
- Comprehensive care
- Financial expertise
- Marketing and resales
- Compliance assurance.
Run your community smoothly
Run your community smoothly
Outstanding lived experiences
Our aim is clear: to ensure residents thrive and lead happy, fulfilled lives, while also focusing on business prosperity for our clients. We craft senior living experiences that embrace an active lifestyle, nurture social connections, provide access to health services and champion independence.
With deep experience in the sector, we understand both the envisioned resident experience and the most effective means to achieve it. We have an enduring goal and that is to substantially enhance the community’s attractiveness and consequently, its long-term market appeal and underlying value.
Meticulous planning
At the core of our approach is a thoroughly crafted Village Operations Management Plan and Resident Services Model, tailored to turn the vision for each community into reality. We engage and empower staff and accredited contractors, overseeing the employment and supervision of the Village Manager and associated staff to ensure a happy team committed to resident wellbeing and a valuable asset to your brand.
Resident focused
We facilitate the complete resident journey, from their initial induction to the community, their active, healthy and independent lifestyle, assistance and support when needed, through to departure procedures, ensuring a seamless transition. Our resident-centric plans for activities, wellness programs and events, helps create fulfilling lifestyles. We engage with and support resident committees, providing transparent reporting and decision making that not only keeps residents informed but actively involves them in the rhythm of community life.
Services provision
Through partnerships with accredited providers, we support the provision of a wide range of home care services, ensuring residents receive the care they need, when they need it. We also work with residents to ensure that they can access eligible government funding for care and support services.
Financial expertise
From budgeting to reporting, we ensure a balanced budget for resident-funded operations and sustainable returns on the owner’s interests, fostering financial prosperity. Our aim is to create a reputation for our managed communities to become the brand of choice in their local market. Our strategies attract new residents, build a wait list, drive demand and unit price growth while maintaining the allure of the community and the lifestyle that the residents enjoy.
Compliance and asset management
We take the lead in ensuring compliance with the Retirement Villages Act, providing peace of mind for both operators and residents. We endorse the industry Code of Conduct and Accreditation and work with our clients to transition their communities to these standards. Asset management and maintenance processes are a particular focus, ensuring each community is not just a home but a valuable and well-maintained asset for both residents and owners.
